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Step by step guide

Step by step guide

Our app use native work item linking functionality to display SLA targets from linked issues. To display SLA’s you first need to link work items.

To be able to link work items, you must have Link work item permission.

 

  1. In your JSM ticket where is applied SLA target click on Link work item button located in top menu. image-20250718-073503.png

Now you have 2 options:

Option 1 - Link existing work item

 

  1. Choose Link work item type which you defined in configuration of this app during Installation.

  2. Search for work items you want to be linked

  3. Click on LINK button

Option 2 - Create linked work item

  1. Below choosing existing work items click on Create link work item

  2. System will display Create linked issue window

  3. In field Created issue choose Link work item type which you defined in configuration of this app during Installation.

  4. Fill all other fields and click on Create button

Once linked, system will display Linked SLA panel from linked work item as you can see on the image below.

linked_slas.png
Linked SLA Panel displaying SLA targets from linked work item