Frequently Asked Questions (FAQ's)
Sometimes, even the best of us have questions — and that's perfectly okay! We've put together this list of frequently asked questions to help you find quick answers and save time.
Whether you're just getting started or troubleshooting something specific, you'll likely find what you need below. If not, don’t hesitate to reach out to us through our support portal.
🤔 Frequently Asked Questions
❓ Question 1 - How do I configure Linked issue type ?
Answer: In the configuration section of Linked SLA Panel simply select Issue link type and click Save
❓ Question 2 - Where to see linked sla’s in my SLA panel ?
Answer: If correctly configured linked SLA app displays linked SLA’s in separate Linked SLA panel on the right section of displayed ticket
❓ Question 3 - I don’t see linked SLA panel
Answer:
To display linked SLA’s there must be applied issue link between Jira Service Management ticket with some SLA’s and another work item.
I you have correctly applied issue link SLA’s from linked Jira service management issues will display in linked issue in separated panel Linked SLA
Question 4 - Linked SLA Panel is empty
Answer: This means you have no linked SLA work item or your linked work item does not contains any applied SLA
❓ Question 5 - How to link issues
Answer: You have to use Link work item from the related work menu. Linking work item is an official function from Atlassian and you can find more information on official documentation:
💡 If you still have questions, please contact our support team which will help you.